As a Professional with Help Desk Systems and Forums

You need to automate everything, if you are in, customer satisfaction measurement to be successful. Surveying your customers is a good way to measure customer satisfaction, but if they spend too much time away from other important work, it will remain on the track. Automate your needs, both for completing the survey and your collection and transmission of data. Some help desk management software will do this for you. If you do not, consider adaptation, which will allow it - it is worth the investment.

One of the best ways to find out how effective your customers feel that your help desk or forum is to participate in a survey .... Ask the people who are actually the help desk or forum what they think about it. You ask for suggestions to improve your help desk or a forum that is a good idea. There are many approaches to the measurement, but some are more efficient than others.

Often the membership site you will send a customer satisfaction survey of the help desk or a forum to present their entire list. There are several problems with this approach. Firstly not all surveyed your help desk services are used. This is done either your low percentage of responses or add irrelevant responses to your data. Since you only request this information once in a while, you will be tempted to cram too much information in the survey. Often, these studies lack focus and give you a clear picture of the performance.

A better approach to the help desk or a forum for measuring customer satisfaction, is a case-by-case survey. Whenever a case has been completed, which means the problem is solved and the solution has been to the claimant, a brief overview of the case shall be communicated to the applicant.

This is great information for continuous improvement and you can check out the comments from your customers makes available to check.

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